Legal Notices

The important distinction

Mystery Picnic presents and markets the Mystery Picnic experiences shown here. When you decide to buy, you leave Mystery Picnic and complete the purchase securely with the relevant voucher provider. Your purchase contract is therefore made with that provider and is subject to the booking, voucher, cancellation and fulfilment terms shown during their purchase process.

About these terms

These terms apply when you browse or use mysterypicnic.co.uk. By using the website, you agree to use it in accordance with these terms and applicable law.

These terms do not replace any terms that apply to a Mystery Picnic voucher or experience purchase made with a voucher provider.

The experiences on Mystery Picnic

We organise and present a focused range of Mystery Picnic experiences, together with location information, comparisons and practical information intended to help you choose the right option.

Experience details can change. This may include prices, locations, availability, participant requirements, operating dates, participating food stops, voucher conditions, cancellation arrangements and other practical details.

We work to keep the information on Mystery Picnic accurate and useful. Where information on this website differs from the information shown by the voucher provider at the point of purchase, the information shown during the purchase process should be treated as the current booking information.

Booking and payment

Mystery Picnic does not take payment for Mystery Picnic vouchers and does not issue the voucher.

When you follow a booking or voucher link, you are taken to the voucher provider’s website to complete the purchase. They are responsible for payment processing, issuing the voucher and administering the booking.

Before completing a purchase, please read the price, experience details and terms displayed by the voucher provider.

Vouchers, dates and fulfilment

Voucher validity, booking procedures, cancellations, amendments, refunds and experience fulfilment are governed by the terms of the voucher provider from whom you make the purchase.

Mystery Picnic experiences may also be affected by participating venue availability, opening hours, location changes, public holidays and other operating conditions.

If you have already purchased a voucher, questions about your payment, voucher, booking date, cancellation or amendment should be directed to the voucher provider using the contact information supplied with your purchase.

Prices and availability

Prices displayed on Mystery Picnic are intended to reflect the current price available through the relevant voucher provider, but prices and promotional offers may change without notice.

An experience being displayed on this website does not guarantee availability on a particular date or at a particular location.

The price and availability shown at the point you complete the purchase should be treated as the current position.

Our commercial relationship

Mystery Picnic is a commercial website. We may receive a commission when a purchase is completed after a visitor follows one of our booking or voucher links.

This does not increase the price you pay through the link. Our role is to present the experiences, explain the differences between them and help visitors choose before they move to the voucher provider’s website to complete the purchase.

Information on this website

We take reasonable care over the content published on Mystery Picnic, but information can become out of date, particularly where a voucher provider or experience operator changes a product, price, location, availability or operating condition.

The website is intended to help you understand and compare the available experiences. It should not be treated as a substitute for the current booking information and terms shown when you complete the purchase.

Links to other websites

Mystery Picnic contains links to third-party websites, including the website used to complete voucher purchases.

Once you leave Mystery Picnic, the content, availability, privacy practices and terms of the website you visit are controlled by that third party. You should review their information where relevant before proceeding.

Intellectual property

Unless stated otherwise, the original text, page design, branding, graphics and other original material created for Mystery Picnic may not be copied, republished, reproduced or commercially reused without permission.

Some photographs, product names, trademarks and other material appearing on the website may belong to voucher providers, experience operators or other third parties. Their rights remain unaffected.

Acceptable use

You must not knowingly misuse Mystery Picnic, attempt to gain unauthorised access to the website or its systems, introduce malicious code, interfere with normal operation, or use the website in a way that is unlawful or infringes the rights of others.

Our responsibility to you

Nothing in these terms excludes or limits any responsibility that cannot legally be excluded or limits any rights you have under consumer law.

Mystery Picnic is responsible for the website and the content we publish on it. The voucher provider is responsible for the purchase contract, payment, voucher administration and the terms governing the experience bought from them. The relevant experience operator is responsible for operating and fulfilling the experience and for matters within its control.

To the extent permitted by law, we are not responsible for losses caused solely by the acts, omissions, systems or services of a third party over which we have no control.

Changes to the website or these terms

We may update Mystery Picnic, change its content or revise these website terms from time to time. The latest version will be published on this page with the date of the most recent update.

Law and jurisdiction

These website terms are governed by the laws of England and Wales. Any dispute will be subject to the courts that have jurisdiction under applicable consumer law.